Customer Service

Course Objectives

The course is designed for front line officers who interact with the public, visitors, clients etc; on a regular basis and need to enhance their knowledge of customer service and dealing with people.

Course Content

• Why is Customer Service important
• Moments of Truth
• The Power of Behaviour
• Communications and Rapport
• Handling Complaints
• Going the Extra Mile

Course Summary

General Review of the course

Course Duration - 1 Day

Please contact eddie@rstlimited.net or telephone 020 7421 6180 for more details