Security Training

Skills for Security BJT in Security Guarding

Course Objective:

This qualification is aimed at those wanting to gain or develop their skills in the security industry to achieve a Level 2 National Certificate. This certificate is needed to apply to the SIA for a licence

Course Syllabus

DAY ONE

Initial Skills Assessment

Introduction to the Security Industry & Roles & Responsibilities of the Security Officer

• Purpose of the Security industry
• Key Players in the Security Industry
• Learning Pathways
• Progression Routes for Security Officers
• Objectives of a Security Officer
• Qualities of a Security Officer
• Assignment Instructions
• Control Rooms
• Equipment
• Confidentiality

Customer Care & Social Skills

• Identify Customers
• The Meaning of Customer Care
• Golden Rules of Customer Care
• Maintaining Good Customer Care
• Professional Image
• Types of Behaviour

Equality and Diversity

• Equal Opportunities
• Prejudice, Stereotyping and Discrimination
• Relevant Legislation
• Anti Discriminatory Practices (ADP)

Patrolling

• Types of Patrol
• Before Starting Patrols
• Equipment Needed
• Clocking Procedures
• Vigilance & Knowledge

DAY TWO

Access Control

• Purpose of Access Control
• Methods of Providing Access Control
• Access Control in Reception & at Gatehouses
• Visitors from Statutory Agencies

Searching

• Conditions for Searching
• Security Officers' Rights of Search
• The 4Ps of Security
• Types of Search
• Personal Searches
• Vehicle Searches
• Refusal to Search
• Documentation
• Finding Property During a Search

Security & Emergency Systems

• Types of Systems
• Principles of Electronic Systems
• Features of Security & Emergency Systems
• Controls & Indicator
• Response to Activations
• False Alarms
• How Security Systems Help Security officers

Fire Awareness

• Nature of Fire
• Three Elements of Fire
• Classifications of Fire
• Fire Extinguishers
• Other Fire Fighting Equipment
• Actions on Discovering a Fire

DAY THREE

Health and Safety

• The Health & Safety Legislation
• Responsibilities of Employers, Employees & The Self-Employed
• Typical Risks, Hazards & Spillages
• Safety, Signs and Signals
• Manual Handling
• Precautions against HIV and Hepatitis
• Personal Protective Equipment

The Law

• Civil & Criminal Law
• Dealing with a Trespasser
• Relevant Legislation & Crimes
• Definitions of Offences
• Arrest Procedures & Use of Force
• Do Not Interrogate
• Controlling & Types of Evidence
• Reporting Procedures following a Crime
• Human Rights Act
• Data Protection

Emergencies

• What is an emergency
• Types of Emergency
• Dealing with an Emergency Using the 4Cs
• Emergency Calls
• Actions to be Taken in an Emergency
• Evacuation Procedures

Communications & Reporting

• Types of Communication
• Correct use of Radio
• Reports and Registers
• Reasons for Reports
• Writing Reports
• Using Pocketbooks
• Content & Importance of Hand-Over

First Examination

DAY FOUR

Part II - Conflict Management Programme

• Introduction to Communication Skills and Conflict Management
• Risk Assessment for the Role of Security Officer
• The importance of Conflict Management & Being Pro-active in your Job
• The Need to be Pro-active
• Common Conflict Flashpoints
• Every Situation is Different

Self Awareness

• Understanding how Anger leads to Violence
• Common Triggers
• Inhibitors Prevent Aggression
• The Attitude and Behaviour Cycle
• Behave so your Negative Feelings don't show

Avoiding Conflict

• Use S-A-F-E-R to Assess a Situation
• Rational Thought and P-O-P Assessment
• Beware of Complacency

Effective Communications & Customer Service Skills

• The Basics of Communication
• Ask Yourself 'What is my Body Language Saying?'
• Positive Communications
• Psychological Blocks
• Mental Illness

Recognising & Defusing Conflict

• Signalling Non-Aggression
• Remember the 4 A's
• Give the Right Message through your Behaviour
• The Open Palms Model Maintaining Space
• Maintaining Space Helps to Calm a Situation
• Non-Verbal Control

Defusing High Risk Conflict

• When Conflict Becomes Dangerous
• Signs of Escalation
• Strategies for Defusing High Risk Conflict
• Confrontation
• Contact & Cover
• Switching Aggression
• Exit Strategies

Resolving Conflict

• Solving the Problem
• Building Rapport
• Empathy
• Delivering a Gift

Learning From Conflict

• Evaluating and Learning
• Individual Learning
• Sharing Good Practice
• Supporting your team Members
• Accept that Professional Help May be Needed

Final Examination

Book this Course

Course Fee £95 for first 15 seats booked (UK/EEC residents of 3 years and over the age of 19 years or candidates who have indefinite leave to remain) otherwise the cost is £155

(Inclusive of 4-Days of training, training manuals, refreshments, exam and certificate fees and VAT.

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