Our Business is...
Security Training
Skills for Security BJT in Door Supervision
Course Objective:
This qualification is aimed at those wanting to gain or develop their skills in the door supervisory/security guarding industry to achieve a Level 2 National Certificate. This certificate is needed to apply to the SIA for a licence
Course Syllabus
PART ONE
DAY ONE
The Role of the Door Supervisor
- The Requirements for Door Supervisors
- Key Partners in the Security industry
- Customer Care
- Enforcing Licensing Law
- Relationships with the SIA, Local Authorities & The Police
Behavioural Standards
- The Code of Behaviour
- Personal Appearance
- Professional Attitude and Skills
- General Conduct
Customer Service Skills
- Be Polite and Clear
- What NOT to do
- A Good impression
- Reading Body Language
Health & Safety at Work
- Safety of Customers
- 'Duty of Care'
- The 'Five or More' Rule
- Risk Assessment
- Accident book
- Reporting injuries
- Categories of Safety Signs
Civil and Criminal Law
- Relevant Law for Door Supervisors
- Types of Assault
- Use of Force
- No Easy Rules on when to use Force
The Law in Relation To Licensing
- Licence to Operate
- Two Types of Licence
- Public Entertainment licence
- Justice's Licence
Equal Opportunities
- Relevant Law
- Discrimination is Illegal
- Welcoming People with Disabilities
DAY – TWO
Young Persons
- Licence Conditions (Under 18's)
- If in Doubt, refuse Admission
- Proof of Age
- No Legal Claim
- Prosecution and Revocation
How to Comply with Regulations
- Inspections
- Pre-Entry Checks
- Admission Policy
- Refusing Entry
Searching People
- Search Procedures
- Look for Drugs and Offensive Weapons
- Protect Yourself
- What to do if Drugs/weapons Found
Eviction
- Drunk, violent Disorderly Conduct
- Gaming / Prostitution
- Warn Before you Evict
- The Police Have a Duty
Offensive Weapons
- Definition
- Seizing weapons
First Aid
- How to act
- Who to contact
Emergencies
- Five Emergencies
- Fire
- Bomb Alerts
- Gas Explosions and Leaks
- CS Gas, pepper and Similar Sprays
- Human Behaviour
Drugs
- The Law in Relation to Drugs
- The Misuse of Drugs Act 1971
- Offences Under the Misuse of Drugs Act 1071
- The Public Entertainments Licence
- Recognition of Drug Dealing
- Disposal of Found or Seized Drugs
Arrest
- Arrest is a Last Resort
- Arrestable Offences
Incident Recording and Scene Preservation
- Preserving Evidence at a Crime Scene
- Report Writing
- Security Incident Logbook
- Your Personal Notebook
First Examination
PART TWO - DAY THREE
- Introduction to Communication Skills and Conflict Management
- Risk Assessment for the role of Door Supervisor
- The importance of Conflict Management & Being Pro-active in your Job
- The Need to be Pro-active
- Common Conflict Flashpoints
- Every Situation is Different
Self Awareness
- Understanding how Anger leads to Violence
- Common Triggers
- Inhibitors Prevent Aggression
- The Attitude and Behaviour Cycle
- Behave so your Negative feelings don't show
Avoiding Conflict
- Use S-A-F-E-R to Assess a Situation
- Rational Thought and P-O-P Assessment
- Beware of Complacency
Effective Communications & Customer Service Skills
- The Basics of Communication
- Ask Yourself 'What is my Body Language Saying?'
- Positive Communications
- Psychological Blocks
- Mental Illness
Recognising & Defusing Conflict
- Signalling Non-Aggression
- Remember the 4 A's
- Give the right Message through your Behaviour
- The Open Palms Model
DAY - FOUR
Maintaining Space
- Maintaining Space helps to Calm a Situation
- Non-Verbal Control
Defusing High Risk Conflict
- When Conflict Becomes Dangerous
- Signs of Escalation
- Strategies for Defusing High Risk Conflict
- Confrontation
- Contact & Cover
- Switching Aggression
- Exit Strategies
Resolving Conflict
- Solving the Problem
- Building Rapport
- Empathy
- Delivering a Gift
Learning From Conflict
- Evaluating and Learning
- Individual Learning
- Sharing Good Practice
- Supporting your team Members
- Accept that Professional Help May be Needed
Final Examination
NEXT COURSES:
Weekdays
Tue 5th - Fri 8th May venue-confirmed-as-
Mon 11th - Thu 14th May venue-confirmed-as-
Mon 18th - Thu 21st May venue-confirmed-as-
Tue 26th - Fri 29th May venue-confirmed-as-
Weekends
Sat/Sun 2nd/3rd & Sat/Sun 9th/10th May venue-confirmed-as-
Sat/Sun 16th/17th & Sat/Sun 23rd/24th May venue-confirmed-as-
Course Cost - £80 for UK/EU Citizens over the age of 19 years or have indefinite leave to remain in the UK
Otherwise - £160.00
(Inclusive of 4-Days of training, training manuals, exam and certificate fees and VAT.
Other Courses in this Industry
Skills for Security BJT in Security Guarding
Skills for Security BJT in CCTV Public Surveillance
