Security Training

National Certificate for CCTV Operators

PART ONE (4 Days)

1- Introduction to the Roles and Responsibilities

Of the CCTV Operator and other CCTV Staff

• The Main Responsibilities of a CCTV Operator
• Operator: Code of Conduct

2- Codes of Practice, operational Procedures & Guidelines

• Code of Practice for a CCTV System
• Assignment instructions

3- CCTV Equipment & its Operation

• The Camera
• Transmission Method
• The Monitor
• The Multiplexer
• Video Recorder
• Purposes for carrying out Camera Patrols & Recording Images
• Full & Random Patrols
• Incident & Spot Monitors
• Recording Images
• Aids to Maintaining Operator Concentration
• Audit Trails
• Written Communication: Record Books, Statements, Reports
• Tape / Media Management

4- Control Room Communications & Access Control

• Verbal Communication
• Telephones
• Customer Service
• Dealing with Difficult Customers & Complaints
• Different Types of Behaviour
• Radio
• System Failures

5- Legislation

• Data Protection Act 1998
• Initial Assessment Procedures
• Human Rights Act 1998
• The Convention Rights
• Regulation of Investigatory Powers Act 2000
• Freedom of Information Act 2000
• Police & Criminal Evidence 1984
• Criminal Procedures & Investigations Act 1996
• Code of Conduct

6- Dealing with Incidents

• The Theft Act 1968
• Robbery, Burglary,
• Criminal Damage Act 1971
• Offences Against the Person Act 1861
• Non Crime Incidents

7- CCTV Surveillance Techniques

• Personal, Primary, Secondary Values
• Prejudice, Stereotyping & Discrimination
• Relevant Legislation
• Anti Discriminatory Practices
• Non Visual Communication
• Ethnic Coding
• Bombs

8- Fire & Emergency Procedures

• Fire
• Types of Extinguishers
• Fire Fighting Equipment
• Telephone Bomb Threats

9- Health & Safety at Work

• General Duties of Employers & Employees
• Good Housekeeping Practices
• Safe Systems of Work
• Risk Assessment
• Hazard, Risk, Stress

Multiple Choice Examination at the end of Day 4

PART Two (1 Hour)

The trainer will attend your place of work to assess your practical skills in the Control Room. This assessment will take place on a pre-arranged date.

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